Shipping policy

Order Processing

All orders are processed within 2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding public holidays.

You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking details once your order has been dispatched.

Estimated Delivery Times

Allow up to 3 days for your order to be dispatched. Delivery times frames are 9 to 14 days and can be delayed due to unforeseen circumstances.

Remote, regional, and rural areas may experience longer delivery times.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination, package weight and shipment method. 

The total shipping cost will be displayed at checkout.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can track your parcel through:

  • The link provided in your shipping confirmation email

Please allow 24 hours for tracking information to update after dispatch.

International Shipping

Hanley Clothing ships to most countries worldwide.

  • Delivery costs vary by destination and are shown at checkout.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are not included in your order total and must be paid upon delivery or as required by local customs.
  • We are not responsible for delays caused by customs clearance.

Delivery Issues, Delays & Lost Packages

  • Once a parcel is handed to the carrier, delivery is largely outside our control. Weather, carrier capacity, public holidays, or remote locations can cause delays.
  • If your tracking shows no movement for an extended period, or if the parcel is marked as delivered but you have not received it, please contact us within 7 days of the expected delivery date so we can assist with an investigation.
  • We are not liable for packages that are lost, stolen, or damaged after successful delivery confirmation (e.g., left in a safe place or signed for). We recommend using a delivery address where someone can receive the parcel or selecting a collection point where available.

Incorrect or Incomplete Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Additional shipping fees may apply to redirect or reship the order.

Returns Related to Shipping

If your item arrives damaged or incorrect due to shipping issues, please contact us within 7 days of delivery with photos of the packaging and product. We will arrange a suitable resolution (replacement or refund) in accordance with our Returns Policy and Australian Consumer Law.

Contact Us

For any shipping-related questions or issues, please reach out to our customer service team: click HERE.

We aim to respond to all enquiries within 1–2 business days.