Refund policy
Returns
You have 30 days from the date of delivery to request a return for a refund or exchange.
To be eligible, items must be:
- Unworn and unwashed
- In the same condition you received them
- With all original tags attached
- In their original packaging
You will also need your order number or other proof of purchase.
To start a return, please email info@hanleyclo.com with your order number. Once your return is approved, we’ll send you instructions on where to send the item. Items sent back without prior approval will not be accepted.
Return Shipping
Return shipping is the customer’s responsibility unless the item is faulty, damaged, or incorrect. We strongly recommend using a tracked and insured service, as we cannot be held responsible for parcels lost in transit.
Refunds
Once we receive and inspect your return, we’ll notify you whether it has been approved. Approved refunds are processed to your original payment method within 5 business days. Your bank or card provider may take a few extra days to show the refund in your account.
If more than 10 business days have passed since we approved your refund and you haven’t received it, please contact us at info@hanleyclo.com
Exchanges Please contact us by email at info@hanleyclo.com with your name and order number.
Faulty or Incorrect Items Please check your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us straight away at with your order number and clear photos.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality. Where an item is faulty or incorrect, we will cover the cost of return postage.
Non-Returnable Items
- Items marked as final sale
- Items marked as clearance
European Union Customers
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must still be unworn, unwashed, in original condition with tags attached, and you will need proof of purchase.
Sizing
Every product page includes a detailed size guide with garment measurements taken flat. If you’re between sizes or unsure which size to choose, email us at info@hanleyclo.com before ordering and we’ll be happy to advise.